Job Description
Are you the kind of person who thrives in a fast-paced, professional environment? Apex Medical Group is looking for a highly organized and welcoming Receptionist to be the face of our operations in the heart of Downtown Los Angeles. We offer a collaborative culture, competitive pay, and opportunities for professional growth in a modern healthcare setting.
As the first point of contact for our patients and partners, you will play a pivotal role in shaping our brand image and ensuring seamless front-office operations. If you have a passion for customer service and excellent communication skills, we want to hear from you.
Responsibilities
- Manage the front desk operations, ensuring a welcoming and professional environment for all visitors and patients.
- Greet guests and visitors warmly, directing them to the appropriate personnel and managing the reception area.
- Answer and screen incoming calls with a polite and professional tone, routing inquiries to the correct department.
- Manage appointment schedules, confirm bookings, and send reminders to patients to optimize clinic flow.
- Handle incoming mail, package deliveries, and coordinate couriers as needed.
- Assist with basic administrative tasks, including filing, data entry, and maintaining office supplies inventory.
- Collaborate with the medical team to ensure patient intake forms are completed accurately and efficiently.
Qualifications
- High school diploma or GED required; previous experience as a Receptionist, Front Desk Coordinator, or Administrative Assistant is preferred.
- Proven experience in a customer service or administrative role within a professional setting.
- Excellent verbal and written communication skills with a friendly and approachable demeanor.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with Practice Management software is a plus.
- Strong organizational skills with the ability to multitask and prioritize tasks effectively in a busy environment.
- Professional appearance and a positive attitude are essential.