Job Description
Join our award-winning healthcare team as the first point of contact for our prestigious practice! We seek a polished Executive Receptionist to embody our commitment to exceptional patient care. This role combines sophisticated administrative support with patient-facing excellence in a state-of-the-art facility. Enjoy competitive benefits, growth opportunities, and a collaborative environment where your professionalism directly impacts patient satisfaction.
Responsibilities
- Manage multi-line phone system with advanced call routing and patient triage
- Coordinate complex scheduling for 15+ physicians using Epic EMR system
- Handle confidential patient registration with HIPAA compliance protocols
- Oversee visitor protocol including VIP patient escort services
- Process insurance verification and medical documentation
- Coordinate office supply inventory and vendor relationships
- Execute digital filing systems with 99.8% accuracy
Qualifications
- Associate degree in healthcare administration or equivalent experience
- 3+ years executive reception or medical front desk experience
- Mastery of Microsoft Office Suite and EMR systems
- Bilingual proficiency (English/Spanish) required
- Notable conflict resolution and de-escalation skills
- Proven ability to manage high-volume patient flow
- Professional appearance and exceptional telephone etiquette
- Background check and drug screen required