Job Description
Launch your career with Metro Solutions Group! We're seeking motivated individuals with no prior experience to join our dynamic customer service team. As an Entry-Level Customer Service Associate, you'll be the face of our brand, delivering exceptional experiences that build lasting client relationships. We provide comprehensive paid training and a supportive environment where your growth is our priority. Join our award-winning team in San Antonio and take the first step toward a rewarding career in customer service.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Process orders and resolve billing issues efficiently
- Document interactions and maintain accurate customer records
- Collaborate with team members to resolve complex cases
- Participate in ongoing product knowledge training
- Contribute to team performance metrics and improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary - we train everyone!
- Strong communication and interpersonal skills
- Proficient with basic computer applications
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn
- Reliable transportation to our San Antonio location