Job Description
Join our dynamic team at Big Easy Solutions LLC and start your career immediately! We're seeking passionate Customer Service Specialists to deliver exceptional experiences in the heart of New Orleans. This full-time role offers competitive pay, comprehensive benefits, and a vibrant work culture. If you're ready to hit the ground running and make an impact, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues and product/service concerns efficiently
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed monthly performance metrics for response times
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with Zendesk/CRM software
- Exceptional communication and problem-solving skills
- Ability to work flexible hours including weekends
- Strong attention to detail and multitasking abilities
- Positive attitude with customer-first mindset