Job Description
Join our dynamic team at Apex Solutions Group as an Immediate Hire Customer Service Specialist in sunny San Diego! This urgent role offers a competitive hourly rate ($22-$28), flexible scheduling, and the chance to make an immediate impact. Perfect for motivated individuals ready to start within 48 hours. Enjoy modern office perks, comprehensive training, and a supportive environment focused on your growth. Apply now to secure your spot in this exciting opportunity!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency while meeting SLAs
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to escalate complex issues
- Document interactions and provide feedback for process improvements
- Meet/exceed performance metrics including CSAT and resolution rates
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Proficient in CRM software (Salesforce experience preferred)
- Exceptional communication skills with neutral accent
- Ability to multitask in fast-paced settings
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent; college degree a plus
- Available for immediate start (within 48 hours)