Job Description
Join our dynamic team at Minneapolis Tech Solutions as an Immediate Hire Customer Service Specialist! We're seeking passionate individuals to deliver exceptional client experiences in our fast-paced tech environment. Enjoy competitive compensation, comprehensive benefits, and the opportunity to grow with an industry leader. Start your career journey today with our seamless onboarding process.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders and troubleshoot technical issues for enterprise clients
- Collaborate with sales and technical teams to deliver integrated solutions
- Document interactions in CRM system with 99% accuracy
- Identify upsell opportunities to drive revenue growth
- Participate in weekly performance reviews and training sessions
Qualifications
- Minimum 2 years customer service experience in tech industry
- Proficiency with Zendesk and Salesforce CRM platforms
- Exceptional communication skills with clear articulation
- Ability to multitask in high-pressure environments
- Associate degree in Business or related field preferred
- Available for flexible shifts including weekends
- Valid Minnesota driver's license for occasional client visits