Job Description
Join our dynamic team at Nashville Tech Solutions as an Immediate Hire Customer Service Specialist! We're seeking energetic professionals to deliver exceptional support while experiencing Nashville's vibrant business culture. This temporary position offers immediate start date with potential for permanent placement based on performance. Enjoy competitive pay, flexible scheduling, and a collaborative environment focused on growth.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues using troubleshooting protocols and CRM tools
- Document interactions in Salesforce with precision and attention to detail
- Collaborate with technical teams to escalate complex problems
- Maintain 95% customer satisfaction score through empathetic communication
- Process orders and update account information in real-time
- Participate in daily team huddles to align on customer needs
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Proficiency with CRM systems (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced setting with minimal supervision
- Basic technical troubleshooting knowledge
- Positive attitude and solution-oriented mindset
- High school diploma or equivalent required
- Must pass background check and drug screening