Job Description
Join PhillyConnect Solutions immediately as a Customer Service Specialist and become the voice of our growing tech startup! We're seeking passionate communicators to deliver exceptional support to our Philadelphia-based clients. This urgent opening requires immediate availability and offers competitive pay, comprehensive benefits, and a vibrant downtown workspace. If you thrive in fast-paced environments and want to make an immediate impact, apply now!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve technical issues with proprietary software and hardware
- Document all interactions in CRM system with 100% accuracy
- Collaborate with Tier 2 support for complex escalations
- Contribute to process improvement initiatives
- Maintain 95% customer satisfaction score
- Train on company-specific tools within first week
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with Zendesk and Salesforce
- Strong problem-solving abilities
- Exceptional verbal/written communication skills
- Ability to work flexible shifts (including weekends)
- Clear criminal background check required
- Immediate availability for onboarding