Job Description
Launch your career in Philadelphia with no experience required! Urban Innovations Inc. is seeking enthusiastic Entry-Level Customer Service Associates to join our dynamic team. We provide comprehensive on-the-job training and growth opportunities for motivated individuals. If you're passionate about helping others and ready to build a professional foundation, this is your perfect starting point. Enjoy competitive pay, benefits, and a supportive work environment in the heart of Philly.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve billing and account issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Adhere to company policies and compliance standards
- Participate in ongoing training programs
- Contribute to positive team culture
Qualifications
- No prior experience necessary - we train everyone!
- High school diploma or equivalent required
- Strong communication and active listening skills
- Basic computer proficiency (typing, internet navigation)
- Positive attitude and willingness to learn
- Reliable transportation to downtown Philadelphia
- Ability to work flexible hours including weekends