Job Description
Are you a problem-solver looking for weekend flexibility? Houston Tech Solutions is seeking a highly motivated Technical Support Specialist to join our elite team. We are committed to delivering top-tier IT services, and we need someone reliable to keep our systems running smoothly during our peak weekend operations.
In this role, you will serve as the first line of defense for our enterprise clients, ensuring minimal downtime and maximum satisfaction. We value technical expertise, clear communication, and a proactive attitude. If you want to build a career in a supportive environment with competitive benefits, we want to hear from you.
Responsibilities
- Provide advanced technical troubleshooting for hardware, software, and network issues via phone and remote desktop.
- Manage and prioritize incoming support tickets within the ticketing system (Zendesk/Jira).
- Assist clients with password resets, account access, and software installation.
- Document all technical interactions and resolutions in the company CRM.
- Collaborate with the Monday-Friday operations team to ensure seamless handovers.
- Perform routine system health checks and report anomalies immediately.
- Maintain a professional and helpful demeanor under pressure.
Qualifications
- High school diploma or GED required; Associate degree in IT, Computer Science, or related field preferred.
- Minimum 1-2 years of experience in technical support or a helpdesk environment.
- Strong knowledge of Windows, macOS, and common office applications.
- Familiarity with networking concepts and troubleshooting protocols.
- Must be available to work weekends (Friday to Sunday or Saturday to Monday) consistently.
- Excellent written and verbal communication skills.