Job Description
Are you a tech-savvy problem solver looking for a stable role with a top-tier Boston-based firm? TechNova Solutions is seeking a dedicated Senior IT Support Specialist to join our weekend operations team. In this role, you will ensure our critical systems run smoothly while our primary teams focus on core business operations. If you thrive in a dynamic environment and want to make a tangible impact on employee productivity, we want to hear from you.
Why Join Us?
- Competitive salary package and comprehensive benefits.
- Modern tech stack including Azure and Slack.
- Flexible schedule with no early morning commutes on weekdays.
- Professional growth opportunities within a stable organization.
Responsibilities
- Provide Tier 2 technical support and troubleshooting for hardware, software, and network issues during weekend hours.
- Monitor server health, perform routine patch management, and resolve critical incidents to maintain 99.9% uptime.
- Manage Active Directory user accounts, reset credentials, and enforce security protocols.
- Collaborate with the week-day team to document recurring issues and improve IT processes.
- Install, configure, and troubleshoot mobile devices and peripherals for remote and on-site staff.
- Respond to helpdesk tickets via email and phone within defined SLA guidelines.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent technical certification (e.g., CompTIA A+ or Network+).
- Minimum 3 years of professional experience in IT support, helpdesk, or systems administration.
- Deep knowledge of Microsoft Windows 10/11, Active Directory, and Office 365.
- Strong analytical skills with the ability to diagnose complex technical problems independently.
- Excellent verbal and written communication skills with a customer-centric mindset.