Job Description
Are you a detail-oriented problem-solver who thrives in the quiet of the night? Apex Systems is seeking a skilled Night Shift IT Support Specialist to join our dynamic team in Austin, Texas. In this pivotal role, you will play a critical part in maintaining our 24/7 infrastructure, ensuring our clients have seamless access to technology when the world sleeps.
As a premier technical recruiter, we know that the right night shift talent is essential for business continuity. We offer a competitive package, a collaborative culture, and the chance to work with cutting-edge technologies in the heart of Texas. If you are looking for a stable, high-impact role that fits your nocturnal schedule, this is the opportunity for you.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues during night operations.
- Monitor system alerts and perform proactive maintenance to prevent downtime and ensure system integrity.
- Escalate complex issues to day-shift specialists and meticulously document all interactions in the ticketing system.
- Assist in the deployment, configuration, and troubleshooting of new workstations, peripherals, and mobile devices.
- Ensure strict adherence to security protocols, data privacy standards, and IT asset management policies.
- Collaborate with cross-functional teams to optimize night-shift workflows and improve overall service delivery.
Qualifications
- High school diploma or equivalent; Associate degree in IT, Computer Science, or related field preferred.
- Previous experience (1-3 years) in IT support or help desk roles is required.
- Must be available to work a rotating night shift schedule (e.g., 11:00 PM – 7:00 AM).
- Strong knowledge of Windows 10/11, Active Directory, Microsoft Office Suite, and basic networking concepts.
- Excellent troubleshooting skills and the ability to work independently with minimal supervision.
- Strong written and verbal communication skills to document issues clearly.