Job Description
Are you a problem-solver with a passion for technology? KC Tech Solutions is looking for a dedicated Technical Support Specialist to join our elite support team.
In this role, you will be the lifeline for our clients during the critical weekend window. You will manage incoming requests, resolve complex technical hurdles, and ensure our systems run seamlessly. We offer a competitive package and a culture that values your expertise.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone and ticketing systems.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Install, configure, and maintain operating systems and applications.
- Document all technical issues and resolutions in our CRM database.
- Collaborate with the on-site team to escalate complex incidents.
Qualifications
- Associate degree in Computer Science, IT, or equivalent work experience.
- Strong knowledge of Microsoft Windows, macOS, and Linux environments.
- Excellent verbal and written communication skills.
- Ability to work weekends (Friday – Sunday) and holidays as required.
- Proven ability to troubleshoot and resolve technical problems efficiently.