Job Description
Are you a night owl who thrives in a high-paced environment?
Apex Digital Solutions is seeking a dedicated Night Shift Technical Support Specialist to join our growing team in Atlanta, GA. We are looking for problem-solvers who enjoy helping users navigate complex technology and appreciate the quiet focus that comes with the night shift.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- No Rush Hour Commute: Enjoy your mornings free from traffic.
- Modern Facility: State-of-the-art office in the heart of Midtown Atlanta.
As a key member of our technical team, you will be the bridge between our clients and our engineering solutions. We offer a supportive culture, comprehensive benefits, and clear pathways for career advancement.
Responsibilities
- Provide exceptional technical support to end-users via phone, email, and remote access tools.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Maintain a high first-contact resolution rate while adhering to SLA metrics.
- Document all interactions and resolutions in our ticketing system (Zendesk/Jira).
- Escalate complex issues to senior engineers and L2/L3 support teams.
- Participate in on-call rotation for critical system outages.
Qualifications
- High school diploma or GED required; Associate degree in Computer Science or IT preferred.
- Minimum of 1-2 years of experience in a help desk or technical support role.
- Strong understanding of Windows, macOS, and mobile operating systems.
- Excellent written and verbal communication skills with a customer-first attitude.
- Ability to work independently during night shifts with minimal supervision.
- Basic knowledge of networking concepts (TCP/IP, DNS) is a plus.