Job Description
Are you a tech-savvy problem solver looking for a rewarding weekend schedule? Coastal Tech Solutions is seeking a dedicated Weekend Technical Support Specialist to join our growing team in Virginia Beach, VA.
In this pivotal role, you will serve as the first point of contact for our clients, diagnosing and resolving technical issues that arise during critical weekend operations. We pride ourselves on delivering top-tier service and are looking for candidates who are passionate about technology and committed to excellence.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $25.00 per hour based on experience.
- Schedule: Enjoy a predictable work-life balance with consistent weekend shifts.
- Modern Environment: Work in a cutting-edge facility with state-of-the-art equipment.
- Growth Opportunities: Pathways for advancement within the IT department.
Responsibilities
- Provide expert technical support to clients via phone, email, and remote access during weekend shifts.
- Diagnose and troubleshoot hardware, software, and network connectivity issues efficiently.
- Log and manage all support tickets in our CRM system with high attention to detail.
- Escalate complex technical issues to senior engineers when necessary.
- Conduct routine system maintenance and perform software updates.
- Document common issues and create knowledge base articles for future reference.
- Collaborate with the support team to improve service quality and response times.
Qualifications
- High school diploma or equivalent required; Associate’s degree in Information Technology or related field is a plus.
- 1+ years of experience in technical support or customer service is preferred.
- Strong working knowledge of Windows, macOS, and mobile operating systems.
- Excellent verbal and written communication skills.
- Ability to work independently and manage multiple tasks simultaneously.
- Flexibility to work weekends (Saturday and Sunday) and holidays.
- Strong problem-solving mindset and patient demeanor when dealing with end-users.