Job Description
Join TechNova Solutions as a Part-Time Customer Experience Specialist and become the face of innovation in Raleigh's thriving tech scene. We're seeking energetic individuals to deliver exceptional client interactions while supporting our cutting-edge software solutions. This flexible role (20-25 hrs/week) offers competitive pay and growth opportunities in a dynamic environment.
Our ideal candidates will thrive in fast-paced settings, leverage their problem-solving skills, and contribute to our mission of redefining digital experiences. Enjoy modern amenities, collaborative workspaces, and the chance to build meaningful connections with industry leaders.
Responsibilities
- Deliver exceptional customer support via phone, email, and in-person interactions
- Resolve technical inquiries and troubleshoot software issues efficiently
- Document customer interactions and maintain accurate case records
- Collaborate with technical teams to escalate complex issues
- Contribute to process improvement initiatives
- Represent company values in all client communications
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service or technical support experience
- Proficiency with CRM software (Salesforce/Zendesk)
- Exceptional communication and conflict resolution skills
- Ability to work independently with minimal supervision
- Basic technical troubleshooting knowledge
- Available to work evenings and weekends (flexible schedule)