Job Description
Unlock Your Work-Life Balance with Apex Systems in Austin, TX
Are you a tech-savvy problem solver looking to enjoy a consistent three-day weekend? Apex Systems is currently seeking a highly skilled IT Support Specialist to join our elite support team. We offer a competitive salary, comprehensive benefits, and the unique opportunity to work during the off-peak hours when you can focus entirely on technical challenges without the daily commute.
In this role, you will serve as the first line of defense for our enterprise clients, ensuring system stability and user satisfaction while enjoying the flexibility of weekend hours.
Responsibilities
- Provide Tier 2 technical support via phone, email, and remote desktop tools for end-users.
- Troubleshoot and resolve complex hardware and software issues, including printers, operating systems, and network connectivity.
- Manage and prioritize incoming help desk tickets to ensure rapid response times and resolution.
- Perform routine system maintenance, patch management, and security updates during off-peak hours.
- Conduct on-site visits to assist with physical server migrations and workstation setups.
- Document all technical issues, resolutions, and processes in our internal Knowledge Base.
- Collaborate with the on-call engineering team for escalated incidents.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent professional experience (3+ years).
- Strong working knowledge of Microsoft Windows 10/11 and Office 365 suite.
- Familiarity with Linux operating systems and basic command line navigation.
- Experience with remote support tools (e.g., TeamViewer, LogMeIn, or similar).
- Excellent verbal and written communication skills with a customer-centric approach.
- Ability to work rotating weekend shifts (e.g., Friday-Monday or Saturday-Sunday) with a focus on reliability.
- ITIL Foundation certification is a plus but not required.