Job Description
Are you looking for a job that gives you your weekends back?
We are seeking a dedicated and detail-oriented Weekend IT Support Specialist to join our team in Denver, CO. In this role, you will be the critical link in maintaining our system integrity and ensuring seamless operations during off-peak hours. Enjoy the perfect work-life balance while leveraging your technical expertise to solve complex challenges.
Why Join Us?
- Competitive salary and full benefits package.
- True work-life balance with weekends completely off.
- Modern, collaborative work environment in the heart of Denver.
- Opportunity for career growth within a growing tech firm.
Responsibilities
- Troubleshoot Technical Issues: Diagnose and resolve hardware, software, and network problems for onsite and remote employees.
- Manage Service Tickets: Prioritize and respond to helpdesk tickets within Service Level Agreements (SLAs) during weekend coverage.
- System Maintenance: Perform critical software updates, patch management, and security audits when systems are least busy.
- Hardware Support: Deploy, configure, and repair laptops, desktops, printers, and peripherals.
- User Assistance: Provide friendly, professional technical guidance and training to staff members.
- Monitor Systems: Conduct routine health checks on servers and networks to ensure 99.9% uptime.
Qualifications
- Experience: Minimum 2 years of IT support or Helpdesk experience.
- Certifications: CompTIA A+ or Microsoft Certified Professional (MCP) preferred.
- Availability: Must be available to work Saturday and Sunday from 8:00 AM to 5:00 PM.
- Ticketing Systems: Proficiency with tools like Jira, ServiceNow, or Zendesk.
- Communication: Excellent verbal and written communication skills.
- Education: Associate’s degree in Information Technology or equivalent experience.