Job Description
We are seeking a dedicated Night Shift IT Support Specialist to join our dynamic team in Fresno, CA. If you thrive in a fast-paced environment and enjoy solving complex technical problems while the rest of the world sleeps, we want to hear from you.
As part of our 24/7 operations, you will play a critical role in maintaining system integrity, managing helpdesk tickets, and ensuring seamless connectivity for our remote workforce. We offer a competitive night shift differential and a collaborative environment.
Responsibilities
- Provide advanced technical support to internal employees via phone, email, and remote access during night hours.
- Monitor server health, perform routine backups, and troubleshoot network connectivity issues efficiently.
- Install, configure, and maintain hardware, including laptops, printers, and workstations.
- Document all incidents and resolutions in the ticketing system (ServiceNow/Zendesk) for day-shift review.
- Ensure data security and compliance with company policies during off-peak hours.
- Collaborate with day-shift teams to prioritize and resolve critical technical escalations.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Proven experience in IT support, helpdesk, or system administration.
- Strong knowledge of Windows Server, Active Directory, and basic Linux administration.
- Availability to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- Excellent problem-solving and communication skills.
- Ability to lift 30 lbs and stand for extended periods (if applicable to physical tasks).