Job Description
Join Our Weekend Operations Team
We are seeking a skilled IT Support Technician to provide critical technical assistance during our high-traffic weekend shifts. Located in the heart of Austin, Texas, our team prides itself on delivering exceptional service and maintaining system integrity.
Enjoy the best of both worlds: a stable career in IT with the freedom to enjoy your weekends. We offer a competitive compensation package and a collaborative work environment.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to internal staff and clients via phone, email, and remote access.
- Diagnose and resolve hardware and software issues, including desktops, laptops, printers, and network connectivity.
- Perform routine maintenance, software updates, and security patching on weekend schedules.
- Monitor system performance and troubleshoot alerts to ensure 99.9% uptime.
- Maintain accurate documentation of incidents, resolutions, and inventory logs.
- Collaborate with the on-site team during handover periods to ensure continuity of support.
Qualifications
- High school diploma or equivalent; Associate’s degree in Computer Science or related field preferred.
- Minimum 1-2 years of experience in IT support, help desk, or technical support roles.
- Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and troubleshooting protocols.
- Excellent verbal and written communication skills with a customer-first mindset.
- Ability to work independently with minimal supervision during weekend shifts.
- Valid driver’s license and willingness to travel to client sites if required.