Job Description
Join the NexGen Team in San Antonio!
NexGen Systems is seeking a dedicated and detail-oriented Part-Time Technical Support Specialist to join our growing team. If you are passionate about technology and enjoy helping others solve complex problems, we want to hear from you. This role offers the perfect work-life balance for students or those seeking supplemental income, with a dynamic environment and modern work culture.
Why Choose NexGen?
- Flexible scheduling to fit your lifestyle.
- Competitive hourly rate and performance bonuses.
- Professional development opportunities in a fast-paced tech environment.
- State-of-the-art office amenities in the heart of San Antonio.
Responsibilities
- Provide exceptional technical support to clients via phone, email, and remote desktop tools.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Maintain accurate and up-to-date documentation for all resolved tickets.
- Assist in the deployment and configuration of new workstations and peripherals.
- Collaborate with the senior IT team to improve internal processes and support workflows.
- Conduct regular system checks to ensure network security and optimal performance.
Qualifications
- High school diploma or equivalent; Associate degree in Information Technology is preferred.
- 1-2 years of experience in a help desk or technical support role.
- Strong knowledge of Microsoft Windows and Office Suite.
- Familiarity with basic networking concepts (TCP/IP, DNS, DHCP) is a plus.
- Excellent verbal and written communication skills with a customer-first mindset.
- Ability to troubleshoot problems calmly and logically under pressure.
- Availability to work a minimum of 15-20 hours per week.