Job Description
Are you a night owl who thrives in a quiet, focused environment? Apex Systems is seeking a dedicated Night Shift IT Support Specialist to join our elite technical team in the heart of Chicago. We are looking for a self-motivated professional to ensure our critical infrastructure remains operational 24/7. If you excel at troubleshooting, security monitoring, and providing top-tier technical assistance when the rest of the world is asleep, this is the opportunity for you.
As a Night Shift IT Specialist, you will play a crucial role in maintaining system integrity and resolving complex technical issues with minimal supervision. Enjoy the unique perks of working the night shift, including a quieter workspace, reduced commute stress, and a competitive compensation package.
Responsibilities
- Monitor system health, network performance, and server alerts during the night shift to proactively resolve issues before they impact business operations.
- Provide advanced technical support and troubleshooting for hardware, software, and network connectivity issues via phone and remote access tools.
- Manage and prioritize a high volume of IT helpdesk tickets, ensuring rapid response times and accurate resolution documentation.
- Perform routine security patching, system backups, and software updates to ensure data integrity and system compliance.
- Collaborate with the day shift team through detailed shift handover reports and status updates to ensure seamless continuity.
- Assist in the deployment and configuration of new hardware and software assets as needed.
Qualifications
- Minimum of 2 years of experience in IT support, Helpdesk, or a related technical field.
- Strong working knowledge of Windows 10/11, macOS, and Microsoft Office Suite.
- Familiarity with networking concepts, including TCP/IP, DNS, Active Directory, and VPN configurations.
- Proven ability to troubleshoot hardware and software conflicts independently.
- Excellent written and verbal communication skills.
- Must be available to work a rotating night shift schedule (e.g., 10:00 PM - 6:00 AM).