Job Description
We are a dynamic technology firm based in the heart of Minneapolis, MN, looking for a dedicated Part-Time IT Support Specialist to join our team. We are committed to fostering an inclusive environment and are proud to offer visa sponsorship to qualified international candidates who are eager to grow their careers in the United States.
In this role, you will serve as the first line of defense for our internal technical needs, ensuring our team has the tools and support necessary to succeed. If you are a tech enthusiast with a passion for problem-solving and a desire to work flexible hours, we want to hear from you.
Responsibilities
- Provide exceptional Tier 1 and Tier 2 technical support to employees via phone, email, and in-person troubleshooting.
- Diagnose and resolve hardware and software issues, including printer malfunctions, operating system errors, and application conflicts.
- Maintain and update the company's asset inventory, ensuring accurate tracking of all IT equipment.
- Perform routine system maintenance, including software updates, security patches, and antivirus scans.
- Assist in the deployment and configuration of new workstations and peripherals for incoming staff.
- Document all technical issues and resolutions in our helpdesk ticketing system to maintain a knowledge base.
- Collaborate with the senior engineering team to improve internal IT processes and user experience.
Qualifications
- Minimum of 2 years of experience in IT support, help desk, or a related technical field.
- Relevant IT certifications (e.g., CompTIA A+, Network+) are highly preferred.
- Eligibility to work in the United States and the ability to obtain a work visa (H1B, O-1, etc.) if required.
- Strong analytical and problem-solving skills with a keen attention to detail.
- Excellent verbal and written communication skills for interacting with non-technical users.
- Ability to work part-time hours (approximately 20-25 hours per week) with flexibility in scheduling.