Job Description
Are you looking for a flexible part-time opportunity in Buffalo, NY that welcomes diversity and values international perspectives? Global Tech Solutions is seeking a dedicated Customer Support Specialist to join our vibrant team. We pride ourselves on being a culturally inclusive workplace, making this role perfect for English speakers from around the world looking to build their career in the United States.
Why Join Us?
- Diverse Environment: We celebrate different backgrounds and cultures.
- Flexible Schedule: Perfect for students or those with other commitments.
- Growth Opportunities: Pathways to full-time roles and skill development.
Take the next step in your career today by applying for this foreigner-friendly position in the heart of Buffalo.
Responsibilities
- Provide exceptional technical support via phone, email, and live chat to customers in the US market.
- Resolve customer inquiries efficiently while maintaining a friendly and professional demeanor.
- Document all interactions and issues in our ticketing system accurately.
- Collaborate with cross-functional teams to improve product features based on user feedback.
- Assist in onboarding new team members and sharing cultural insights.
Qualifications
- Fluent in English (Written and Verbal) with strong communication skills.
- Basic understanding of computer operations and internet navigation.
- Reliable internet connection and a quiet workspace.
- Willingness to learn and adapt to new software tools.
- Previous customer service experience is a plus but not required.