Job Description
Are you looking for an exciting opportunity to launch your career in Kansas City, MO? We are seeking motivated individuals to join our team as Entry Level Customer Support Representatives.
At Metro Customer Care Solutions, we believe in growing our team from within. Whether you are a student, a career changer, or someone looking for their first job, we provide the training and support you need to succeed. No prior experience is necessary—just a positive attitude and a willingness to learn!
Responsibilities
- Answer incoming customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer issues and complaints to ensure high satisfaction levels.
- Perform data entry and maintain accurate customer records within our CRM system.
- Assist in training new hires and documenting standard operating procedures.
- Collaborate with team members to improve overall service delivery.
- Identify trends in customer feedback and suggest process improvements.
Qualifications
- No prior experience or degree required.
- Strong verbal and written communication skills.
- Basic computer proficiency and typing speed.
- Reliable internet connection and a quiet workspace.
- Ability to work full-time hours (Monday - Friday).
- High school diploma or equivalent.