Job Description
We are seeking a dynamic and empathetic Customer Service Representative to join our Memphis team. This is a direct hire opportunity with a competitive salary, comprehensive benefits package, and a supportive work culture.
In this role, you will serve as the primary point of contact for our clients, resolving inquiries and ensuring a seamless experience with our products and services.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and chat with professionalism and empathy.
- Troubleshoot basic technical issues and provide clear, step-by-step solutions to end-users.
- Process orders, returns, and account updates accurately in our CRM database.
- Document all customer interactions and maintain detailed records of support tickets.
- Collaborate with the technical support team to escalate complex issues efficiently.
- Identify opportunities to improve the customer experience and suggest process improvements.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or GED required (Associate's degree is a plus but not mandatory).
- Minimum of 1 year of experience in customer service or technical support preferred.
- Strong verbal and written communication skills with a focus on clarity and tone.
- Proficiency in using computers, Microsoft Office Suite, and CRM software.
- Ability to multitask and maintain composure in a fast-paced, high-volume environment.
- Problem-solving mindset with a passion for helping others.