Job Description
Join a High-Performance Team in the Heart of Boston!
We are looking for a driven, detail-oriented Part-Time Customer Support Specialist to join our growing team at The Hub Communications. If you thrive in a fast-paced environment and love helping people solve problems, this is the opportunity for you.
As a part of our Boston-based team, you will play a crucial role in ensuring our clients receive world-class service. We offer a flexible schedule, competitive pay, and a vibrant office culture in the Seaport District.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with professionalism and empathy.
- Resolve product or service issues and answer questions regarding our company offerings.
- Log customer interactions and maintain accurate records in our CRM database.
- Collaborate with the sales and technical teams to escalate complex issues efficiently.
- Assist in the onboarding process for new team members and provide feedback on process improvements.
- Stay up-to-date with product knowledge to provide accurate information to customers.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous customer service or support experience is a plus but not mandatory.
- Strong verbal and written communication skills in English.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently and manage time effectively in a remote or hybrid setting.
- Problem-solving mindset with a patient and positive attitude.