Job Description
Join our award-winning team at Wichita Community Solutions! We're seeking a passionate Part-Time Customer Experience Specialist to deliver exceptional service to our growing client base. This flexible role (20-25 hours/week) offers competitive pay and the opportunity to make a real impact in our local community. Enjoy modern workspaces, comprehensive training, and a supportive culture that values work-life balance. Perfect for students, career changers, or professionals seeking supplemental income. Apply today to become part of Wichita's most customer-centric team!
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with empathy and efficiency
- Resolve billing concerns and technical issues using CRM systems and knowledge bases
- Collaborate with cross-functional teams to escalate complex cases and improve processes
- Maintain detailed customer interaction records in compliance with privacy standards
- Proactively identify opportunities to enhance customer satisfaction and retention
- Contribute to weekly team meetings with actionable feedback and suggestions
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in a fast-paced environment
- Exceptional verbal/written communication and conflict resolution skills
- Proficiency with Microsoft Office Suite and CRM platforms (Salesforce a plus)
- Ability to multitask while maintaining attention to detail
- Flexible availability including evenings and weekends as needed
- Valid Kansas driver's license (occasional local travel required)