Job Description
Join Memphis Innovations Group as an Entry Level Customer Service Specialist and launch your career in a dynamic, growth-oriented environment! We're seeking passionate individuals who thrive in client-facing roles to become the voice of our brand. Enjoy comprehensive training, mentorship from industry leaders, and a collaborative team culture that values your development. Our Memphis headquarters offers modern amenities, competitive benefits, and opportunities for advancement into sales, marketing, or operations tracks.
What We Offer:
- 401(k) with company matching
- Health, dental, and vision insurance
- Paid time off and holidays
- Professional development stipend
- Referral bonus program
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve service issues efficiently by coordinating with technical support teams
- Document interactions in CRM systems with 100% accuracy
- Identify upsell opportunities and cross-reference client needs with company solutions
- Participate in daily team huddles to align on service metrics and goals
- Maintain product knowledge through continuous training modules
- Contribute to process improvement initiatives to enhance customer experience
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service or related experience
- Exceptional verbal and written communication skills
- Proficiency with Microsoft Office Suite and CRM software
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible hours including weekends
- Valid Tennessee driver's license (for occasional off-site events)
- Pass background check and drug screen