Job Description
Join Omaha's fastest-growing customer experience team! We're seeking a dynamic Part-Time Customer Service Specialist to deliver exceptional support to our clients. This flexible role (20-25 hours/week) offers competitive pay, remote options, and growth potential. Ideal for students, career-changers, or professionals seeking work-life balance.
Our team thrives on innovation and collaboration. You'll handle inbound inquiries via phone/email, resolve issues with empathy and efficiency, and contribute to process improvements. We provide comprehensive training and a supportive culture focused on your success.
Responsibilities
- Respond to customer inquiries via phone, email, and chat within 15-minute SLA
- Resolve product/service issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and maintain call quality metrics
- Collaborate with sales and technical teams to address complex escalations
- Identify upsell opportunities and promote new services
- Participate in weekly training sessions and team meetings
- Contribute to customer satisfaction score improvement initiatives
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service experience in B2B/B2C environment
- Proficiency with CRM tools (Salesforce experience a plus)
- Exceptional written and verbal communication skills
- Ability to multitask in fast-paced digital/phone environments
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet and quiet home office setup
- Availability for 2-3 weekend shifts monthly