Job Description
Join our award-winning team at KC Innovations Group, where we're transforming customer interactions in the heart of Kansas City. We're seeking a passionate Part-Time Customer Experience Specialist to deliver exceptional service and drive loyalty for our growing portfolio of lifestyle brands. This flexible 20-hour/week role offers competitive pay, remote-friendly options, and the opportunity to grow with a dynamic company committed to innovation and community impact.
Our ideal candidate thrives in fast-paced environments, possesses exceptional communication skills, and shares our dedication to creating memorable customer journeys. Enjoy a supportive culture with competitive benefits including professional development stipends and team-building events.
Responsibilities
- Deliver personalized customer support via phone, email, and live chat with 95%+ satisfaction metrics
- Resolve product inquiries, order issues, and technical escalations with efficiency and empathy
- Collaborate with cross-functional teams to improve service processes and documentation
- Maintain accurate customer records in Salesforce and CRM systems
- Identify upsell opportunities through needs-based product recommendations
- Participate in quarterly training sessions on new products and service protocols
- Contribute to customer experience analytics and improvement initiatives
Qualifications
- 1+ years customer service experience in retail, tech, or SaaS environments
- Proficiency with CRM platforms (Salesforce experience preferred)
- Exceptional written and verbal communication skills
- Ability to work flexible shifts including evenings and weekends
- Strong problem-solving abilities with attention to detail
- High school diploma or equivalent (college degree preferred)
- Authorized to work in the United States without sponsorship