Job Description
Join our dynamic team at Pacific Solutions Group as a Part-Time Customer Service Representative! We're seeking energetic individuals to deliver exceptional experiences to our clients in Long Beach. This flexible position offers competitive pay, growth opportunities, and a supportive work environment. Perfect for students or professionals seeking work-life balance!
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat
- Resolve billing and technical support issues with empathy and efficiency
- Document interactions using CRM software and maintain accurate records
- Collaborate with team members to ensure seamless service delivery
- Identify upsell opportunities and promote company services
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 6+ months of customer service or call center experience
- Proficiency with Microsoft Office Suite and CRM platforms
- Strong verbal communication and problem-solving abilities
- Ability to work flexible shifts including evenings and weekends
- Positive attitude and commitment to outstanding service
- Reliable transportation to our Long Beach office