Job Description
Join Louisville Living Solutions as a Part-Time Customer Service Specialist and become the heart of our client experience! We're seeking a dynamic individual to deliver exceptional support in our vibrant downtown office. This role offers flexible scheduling (20-25 hours/week) with competitive pay and growth opportunities. Perfect for students, parents, or career changers seeking work-life balance in Kentucky's thriving metropolis.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing and account issues with empathy and efficiency
- Update client records in CRM systems with precision
- Collaborate with sales team to support lead generation
- Process transactions and maintain documentation standards
- Participate in weekly team training sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with Microsoft Office Suite
- Excellent verbal/written communication skills
- Ability to work flexible shifts including weekends
- Strong problem-solving abilities
- Basic knowledge of CRM platforms (Salesforce a plus)
- Positive attitude under pressure