Job Description
Join our dynamic team at Innovate Solutions Group in Wichita, KS! We're seeking a motivated Part-Time Customer Service Specialist to deliver exceptional experiences while supporting our growing tech client portfolio. Enjoy flexible scheduling, competitive pay, and a vibrant work environment. Perfect for students, career changers, or those seeking supplemental income. Apply today and become part of Wichita's thriving tech community!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve technical support issues and escalate complex cases to senior specialists
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with cross-functional teams to ensure seamless customer solutions
- Participate in ongoing training to stay updated on product knowledge and service standards
- Contribute to process improvement initiatives to enhance customer satisfaction
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service or technical support experience
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong problem-solving abilities and conflict resolution skills
- Excellent written and verbal communication in English
- Ability to work flexible shifts including evenings and weekends
- Basic familiarity with Windows/Mac operating systems