Job Description
Join our dynamic team at Mountain Peak Solutions as a Part-Time Customer Service Specialist! We're seeking passionate individuals to deliver exceptional client experiences in our vibrant Colorado Springs headquarters. This role offers flexible scheduling (20-25 hours/week) with opportunities for growth in a supportive environment. If you thrive in fast-paced settings and enjoy helping others succeed, we encourage you to apply today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with 95% satisfaction target
- Process orders, resolve billing discrepancies, and troubleshoot product issues
- Collaborate with sales team to upsell premium services and loyalty programs
- Maintain accurate customer records in Salesforce CRM system
- Contribute to weekly performance improvement initiatives
- Train new team members on service protocols and product knowledge
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in high-volume environment
- Proficient with CRM platforms (Salesforce experience a plus)
- Exceptional problem-solving and conflict resolution skills
- Ability to work evenings/weekends (Sat/Sun availability required)
- Strong typing skills (45+ WPM) and multitasking ability
- Valid Colorado driver's license for occasional off-site deliveries