Job Description
Join Omaha's fastest-growing customer experience team! We're seeking energetic Part-Time Customer Service Specialists to deliver exceptional support while maintaining flexible schedules. This role offers competitive pay, comprehensive training, and opportunities for advancement in a supportive environment.
Perfect for students, parents, or professionals seeking work-life balance. Enjoy free parking, team outings, and a vibrant workplace culture that values your contributions. Apply today to start your rewarding journey with Omaha Connect Solutions!
Responsibilities
- Handle customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve technical issues and troubleshoot product problems efficiently
- Update and maintain customer records in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Process transactions and manage returns/exchanges according to policy
- Identify upsell opportunities to enhance customer satisfaction
- Participate in weekly training sessions to stay updated on products
Qualifications
- High school diploma or equivalent required; college students encouraged to apply
- 6+ months of customer service or retail experience preferred
- Strong communication skills and active listening abilities
- Proficiency with Microsoft Office and basic CRM software
- Ability to work evenings and weekends (20-25 hours/week)
- Problem-solving mindset with attention to detail
- Positive attitude and commitment to teamwork
- Reliable transportation to our downtown Omaha location