Job Description
Join our dynamic team at Georgia Retail Solutions as a Part-Time Customer Service Specialist! We're seeking enthusiastic individuals to deliver exceptional customer experiences while supporting our growing retail operations. This flexible role offers the perfect opportunity to develop valuable skills in a fast-paced environment. Enjoy competitive pay, comprehensive training, and a supportive team culture. Apply today and become part of Atlanta's premier retail service provider!
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat
- Process orders, returns, and exchanges with accuracy
- Resolve customer issues using problem-solving techniques
- Update and maintain customer records in CRM systems
- Collaborate with sales team to enhance customer satisfaction
- Assist with inventory management and product knowledge
- Contribute to team performance metrics and service goals
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong verbal and written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude with problem-solving mindset
- Flexibility to work weekends and holidays
- Basic math skills for transaction processing