Job Description
Join our dynamic team at Ohio Retail Solutions as a Part-Time Customer Service Specialist! We're seeking friendly, tech-savvy individuals to deliver exceptional experiences to our growing customer base. This flexible 20-25 hour/week role offers competitive pay, remote-friendly options, and the chance to grow with a rapidly expanding retail innovator. Perfect for students, parents, or professionals seeking work-life balance without compromising impact.
Our Columbus headquarters features modern amenities, free parking, and a collaborative culture focused on recognition and development. Enjoy paid training, employee discounts, and opportunities to cross-train into specialized retail verticals. If you thrive in fast-paced environments and want to make meaningful connections, this is your chance to shine!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with 95%+ satisfaction ratings
- Resolve product issues using CRM tools while maintaining detailed case documentation
- Process returns/exchanges and troubleshoot order discrepancies in real-time
- Collaborate with inventory teams to ensure accurate product availability updates
- Identify upsell opportunities during customer interactions to drive revenue growth
- Participate in weekly training sessions on new products and service protocols
- Maintain 98% adherence to quality assurance metrics during call reviews
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in retail or tech support
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional verbal/written communication with neutral accent
- Ability to multitask across 3+ communication channels simultaneously
- Basic technical troubleshooting skills for common device issues
- Available to work evenings/weekends (15-20 hours/week minimum)
- Ohio resident with reliable transportation for occasional in-person meetings