Job Description
Join Fresno Connect Solutions as a Part-Time Customer Service Specialist and become the face of our growing tech support team! We're seeking passionate individuals with excellent communication skills to deliver exceptional customer experiences in a hybrid office setting. This flexible role (20-25 hours/week) offers competitive pay, comprehensive training, and the opportunity to work with cutting-edge technology while serving local Fresno businesses.
Perfect for students, parents, or career changers seeking work-life balance, our supportive environment fosters growth through mentorship and skill development. Enjoy our modern downtown workspace with free parking and a collaborative culture that values your contributions.
Responsibilities
- Provide technical support and troubleshooting for clients via phone, email, and chat
- Document customer interactions and maintain detailed case histories in CRM systems
- Collaborate with technical teams to resolve complex customer issues
- Process orders, returns, and service requests with accuracy and efficiency
- Identify upsell opportunities and cross-reference products based on customer needs
- Participate in weekly training sessions to stay updated on product knowledge
- Contribute to process improvement initiatives to enhance service quality
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service or technical support experience
- Proficiency with Microsoft Office Suite and ticketing systems
- Exceptional verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Available to work evenings and weekends (Saturday/Sunday shifts available)
- Fresno County residency required