Job Description
Join our dynamic team at Nashville Hospitality Group, where we craft unforgettable guest experiences in Music City! We're seeking a passionate Part-Time Customer Experience Specialist to deliver exceptional service at our downtown venue. Perfect for students, artists, or hospitality enthusiasts seeking flexible hours while building transferable skills in a vibrant environment.
This role offers 20-25 hours weekly with evening/weekend availability, competitive pay, and complimentary event access. Ideal candidates thrive in fast-paced settings and take pride in creating memorable moments for visitors from around the world.
Responsibilities
- Deliver exceptional service to 50+ guests daily through personalized interactions
- Manage reservation systems and coordinate event logistics
- Resolve guest inquiries with empathy and efficiency
- Collaborate with cross-functional teams during peak events
- Maintain pristine venue standards and inventory control
- Implement upselling strategies to enhance guest experiences
- Participate in weekly training sessions to refine service techniques
Qualifications
- Minimum 1 year customer service experience in hospitality or retail
- Exceptional communication and conflict resolution skills
- Flexible availability including nights, weekends, and holidays
- Proficiency with reservation software and POS systems
- Ability to multitask in high-energy environments
- Nashville local knowledge preferred
- Valid Tennessee driver's license (required for errands)
- Must pass background check and drug screening