Job Description
Join our dynamic team as a Night Shift Remote Specialist and become the backbone of our 24/7 operations! We're seeking dedicated professionals to support critical systems during overnight hours while working from anywhere in Austin. This direct hire role offers competitive compensation, flexible scheduling, and growth opportunities within a rapidly expanding tech company. Enjoy the perfect blend of autonomy and collaboration as you maintain seamless service delivery during off-peak hours. If you thrive in quiet environments and excel at independent problem-solving, this is your opportunity to shine!
Responsibilities
- Monitor and resolve system alerts during overnight hours (11 PM - 7 AM)
- Provide Tier 1 support for internal and external clients via chat/email
- Perform scheduled system maintenance and data backups
- Document incident reports and create detailed escalation logs
- Collaborate with global teams during handover periods
- Conduct end-of-shift reports and critical issue briefings
Qualifications
- High school diploma or equivalent (degree preferred)
- Minimum 1 year experience in night shift or remote work
- Proficiency with ticketing systems (Jira, Zendesk)
- Strong written communication skills for asynchronous collaboration
- Ability to troubleshoot technical issues independently
- Reliable high-speed internet connection
- Time management skills for overnight productivity