Job Description
Join our award-winning team at Pacific Coast Solutions! We're urgently hiring passionate individuals for immediate part-time positions in our San Diego headquarters. As a Customer Service Specialist, you'll be the face of our brand, delivering exceptional experiences that drive loyalty. Enjoy flexible scheduling, competitive pay, and comprehensive training. Perfect for students, career changers, or those seeking work-life balance. Apply today and start your journey with a company that invests in its people!
Responsibilities
- Handle customer inquiries via phone, email, and live chat with 95% satisfaction rate
- Resolve billing, shipping, and product issues using CRM tools
- Collaborate with sales team to upsell premium services
- Document interactions and maintain accurate customer records
- Meet/exceed 25+ daily resolution targets
- Participate in weekly training sessions on product updates
- Support weekend and evening shift coverage as needed
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or retail experience
- Proficiency with Zendesk/Salesforce CRM systems
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Available 20-25 hours/week (including weekends)
- Spanish fluency a major plus
- Positive attitude with problem-solving mindset