Job Description
We are seeking a dedicated and detail-oriented Customer Service Representative to join our dynamic team in Raleigh, North Carolina. This is a high-impact role offering immediate start availability and competitive weekly pay. If you thrive in a fast-paced environment and enjoy helping others, we want to hear from you.
At NexGen Logistics, we pride ourselves on delivering exceptional support to our clients and partners. As a key member of our team, you will play a crucial role in maintaining our reputation for excellence and reliability.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with a focus on speed and accuracy.
- Resolve complex customer issues while maintaining a high level of customer satisfaction scores.
- Process orders, returns, and exchanges efficiently using our CRM software.
- Collaborate with warehouse and logistics teams to ensure timely delivery of products.
- Maintain accurate and up-to-date customer records in the database.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Proven experience in customer service or call center environments.
- Excellent verbal and written communication skills.
- Ability to work independently and manage multiple priorities in a dynamic setting.
- Proficiency in Microsoft Office Suite and basic data entry skills.