Job Description
Join our diverse team in Anchorage's vibrant hospitality sector! Global Horizons Alaska is seeking multilingual Customer Service Specialists to support our growing international clientele. We offer comprehensive onboarding, visa sponsorship assistance, and a welcoming environment for newcomers to the USA. Enjoy competitive pay, health benefits, and opportunities for career advancement in Alaska's largest city. Perfect for immigrants, expats, and bilingual professionals seeking stability in a supportive workplace.
Responsibilities
- Provide exceptional customer service to international visitors and residents
- Process reservations and handle inquiries in multiple languages
- Resolve service issues with cultural sensitivity and patience
- Collaborate with cross-cultural team members daily
- Maintain accurate client records and documentation
- Participate in ongoing language and cultural training sessions
Qualifications
- Fluency in English plus one additional language (Spanish, Korean, Japanese, or Tagalog preferred)
- Customer service experience in multicultural environments
- Valid work authorization or willingness to sponsor visas
- High school diploma or equivalent
- Ability to work flexible schedules including weekends
- Strong problem-solving and conflict resolution skills
- Positive attitude toward cultural diversity