Job Description
Are you looking for a rewarding career that offers the perfect work-life balance? TechFlow Solutions is seeking a dedicated Weekend Technical Support Specialist to join our growing team in the heart of Seattle, WA.
As a premier provider of enterprise solutions, we understand the importance of keeping our systems running 24/7. We are looking for a proactive problem-solver who thrives in a fast-paced environment and enjoys the flexibility of a weekend schedule. This role offers you the opportunity to work just two days a week while enjoying a long three-day weekend every single week.
Why Join Us?
- Competitive Pay: Earn between $22.00 and $28.00 per hour.
- Flexible Schedule: Enjoy a predictable Monday/Tuesday or Friday/Saturday shift.
- Modern Tech Stack: Work with cutting-edge tools and cloud infrastructure.
At TechFlow, we value innovation and customer satisfaction above all else. If you are ready to take your technical support skills to the next level in Seattle, we want to hear from you.
Responsibilities
- Provide Tier 2 technical support to customers via phone, email, and live chat during weekend hours.
- Diagnose and resolve complex hardware and software issues for enterprise clients.
- Log all interactions and resolutions accurately into the ticketing system (Zendesk/Jira).
- Collaborate with the weekday support team to ensure seamless handovers and knowledge transfer.
- Stay updated on product updates and patch releases to provide informed assistance.
Qualifications
- High school diploma or equivalent; Associate degree in IT or Computer Science preferred.
- Proven experience in technical support or customer service (1+ years preferred).
- Strong understanding of Windows, macOS, and mobile operating systems.
- Excellent verbal and written communication skills.
- Ability to troubleshoot network connectivity and basic server issues.