Job Description
We are seeking a dedicated and skilled Technical Support Specialist to join our elite 24/7 operations team based in Seattle. As a night shift professional, you will provide critical technical assistance and troubleshooting to our enterprise clients when the rest of the world is offline. This is a unique opportunity for a self-motivated tech professional to excel in a role that values autonomy and deep technical problem-solving.
Why You’ll Love Working Here:
- Competitive Compensation: $65,000 - $85,000 per year depending on experience.
- Night Shift Lifestyle: Enjoy a predictable schedule (10:00 PM - 7:00 AM) with fully paid overtime opportunities.
- Modern Environment: Work in a state-of-the-art facility in downtown Seattle.
Join us and become a vital part of our after-hours support infrastructure.
Responsibilities
- Provide advanced technical troubleshooting and customer support via phone, email, and remote desktop tools for hardware and software issues.
- Monitor and manage incoming support tickets within the SLA (Service Level Agreement) during off-peak hours.
- Document all technical interactions, resolutions, and workarounds in the internal knowledge base.
- Collaborate with day-shift engineering teams to escalate and resolve complex, critical incidents.
- Perform routine system health checks and security patch validation during quiet periods.
- Assist in the onboarding and training of new night shift support staff.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent technical certification.
- Minimum of 2 years of experience in a Help Desk, Technical Support, or Customer Service role.
- Proven ability to work independently and maintain high productivity levels during night shifts.
- Strong knowledge of Windows and macOS operating systems, networking fundamentals, and VPN configurations.
- Excellent verbal and written communication skills with the ability to explain complex concepts to non-technical users.