Job Description
San Diego Tech Solutions is seeking a highly motivated Night Shift Technical Support Specialist to join our elite 24/7 operations team. In this pivotal role, you will serve as the critical first line of defense for our enterprise clients, ensuring minimal downtime and maximum satisfaction during off-hours.
Why Join Our Team?
- Shift Premium: Earn an additional 15% differential for night shift hours.
- Career Growth: Clear, documented pathways to Senior Engineering and Management roles.
- Environment: Work in a modern, collaborative facility in the heart of San Diego.
We are looking for a resourceful problem-solver who thrives in a fast-paced environment and values precision.
Responsibilities
- Monitor and respond to technical incidents via ticketing systems (Zendesk/Jira).
- Diagnose and resolve hardware and software issues for remote and onsite clients.
- Document all technical interactions and resolutions in our internal knowledge base.
- Collaborate proactively with Day Shift engineering teams to escalate and resolve complex issues.
- Conduct routine system health checks to prevent outages and maintain security.
- Provide tier-1 technical guidance and troubleshooting support via phone and chat.
Qualifications
- High School Diploma or GED required; Associate’s degree in IT or related field preferred.
- Proven experience (1+ years) in a customer support or help desk role.
- Ability to work night shifts (6:00 PM to 6:00 AM) on a rotating schedule.
- Strong troubleshooting skills for Windows, macOS, and Linux environments.
- Excellent verbal and written communication skills with a customer-first mindset.
- Proficiency in using ticketing systems and remote support tools.