Job Description
Join InnovateHub Solutions, a leading tech startup revolutionizing digital experiences. We're seeking a passionate Part-Time Customer Experience Specialist to deliver exceptional support to our growing client base. This flexible 20-25 hour/week role is perfect for students or professionals seeking work-life balance in San Jose's dynamic tech ecosystem.
Enjoy competitive pay, hybrid work options, and the opportunity to grow your career in a supportive environment. Our modern downtown office is easily accessible via public transit and offers free parking.
Responsibilities
- Provide responsive customer support via phone, email, and chat channels
- Resolve technical inquiries and troubleshoot software/hardware issues
- Document customer interactions and maintain accurate CRM records
- Collaborate with product team to identify improvement opportunities
- Assist in developing customer education materials and FAQs
- Monitor customer satisfaction metrics and implement feedback loops
- Support customer onboarding and training sessions
Qualifications
- 1+ years of customer service or technical support experience
- Proficient in CRM software (Salesforce preferred) and helpdesk tools
- Strong problem-solving and conflict resolution skills
- Excellent written and verbal communication abilities
- Ability to work independently with minimal supervision
- Basic knowledge of Windows/macOS and common software applications
- High school diploma or equivalent; college degree preferred