Job Description
Join Coastal Solutions Group and transform your weekends into rewarding opportunities! We're seeking energetic Weekend Shift Customer Service Specialists to deliver exceptional experiences while enjoying work-life balance. Our Jacksonville team thrives in a dynamic, fast-paced environment where your contributions directly impact client satisfaction. Enjoy premium benefits including competitive pay, flexible scheduling, and career growth potential. Perfect for students, parents, or professionals seeking supplemental income without weekday commitments.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with 95%+ satisfaction metrics
- Process transactions and resolve billing discrepancies using proprietary CRM systems
- Collaborate with cross-functional teams to escalate complex issues and implement solutions
- Maintain detailed customer documentation and update account information in real-time
- Proactively identify upsell opportunities to enhance client retention
- Participate in weekend team huddles to align on performance goals
- Adhere to HIPAA and PCI compliance standards for all customer interactions
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in high-contact environments
- Proficiency with CRM software (Salesforce experience highly valued)
- Exceptional conflict resolution and de-escalation skills
- Ability to multitask effectively during peak weekend traffic
- Strong attention to detail with 99.5% data accuracy requirement
- Weekend availability (Saturday/Sunday 8am-8pm shifts)
- Valid Florida driver's license for occasional off-site client meetings