Job Description
Join our dynamic team at Urban Hospitality Group and enjoy weekends off during the week! We're seeking energetic Weekend Shift Customer Service Specialists to deliver exceptional guest experiences at our premium downtown San Antonio location. This flexible role offers competitive pay, growth opportunities, and a vibrant work environment perfect for students, parents, or anyone seeking work-life balance. Enjoy weekday freedom while earning competitive wages in one of Texas' most exciting cities!
Responsibilities
- Provide exceptional customer service to weekend guests across all touchpoints
- Manage check-in/check-out processes with accuracy and efficiency
- Resolve guest inquiries and concerns promptly with a solutions-oriented approach
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial documentation
- Assist with weekend event coordination and guest activities
- Uphold brand standards through cleanliness and professional appearance
Qualifications
- High school diploma or equivalent required; hospitality certification preferred
- 1+ years customer service or hospitality experience
- Strong communication and interpersonal skills
- Ability to work weekends (Saturday/Sunday) with flexible weekday availability
- Proficient in property management systems (e.g., Opera, SiteMinder)
- Valid Texas driver's license and reliable transportation
- Basic knowledge of San Antonio attractions and transportation
- Ability to lift 25 lbs and stand for extended periods